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Tim went above and beyond, delivering boxes to my apartment and providing quick responses to questions.
I recently (11/2014) had a cross country move to make by myself (my husband of 44+ yrs. had recently passed away) and I was completely uninformed, inexperienced and totally alone, afloat and thoroughly anxious and stressed out. I used yelp to get the name of several highly reviewed movers. I made appointments and they all came out to my house to give me an estimate. I must say they were all very nice, but I had the extreme good fortune to have Tim Krause, an agent of Continental, the local agent for the interstate company of Mayflower Transit come for that company. While he was there doing the estimate, he took the time to show me how to properly pack some of my large art work and gave me the boxes to do it myself. I was very impressed with him and decided to go with his company, and I couldnt have made a better choice. Tim was by my side the whole time, showing my how things should be packed for long distance moving, providing the boxes free of charge to me (they were used but in very good shape) and even helped me with the packing!! He even gave me all the wardrobe boxes I needed. He had not planned to be there the day his crew loaded up my house, but when I expressed concern about that, he rearranged his schedule so he could be there, helping me with all the last minute packing. The loading of the truck took all day and Tim stayed to the bitter end. Then once I got to my destination I called him several times with questions and he was always very gracious. I have truely never met a business man who gave so much of himself and his time to a mere customer, and I bless the day I chose Mayflower and was fortunate enough to get Tim Krause as my agent. I just want to add that all the people I talked to or met who were in any way connected to Mayflower or their sister business United Movers were very kind, professional, compitent, friendly and easy to work with. I highly recommend Mayflower with Tim Krause leading the team. I will say all my stuff is in storage so I cannot as yet evaluate its condition on arrival.
From start to finish of our generally local move (West Seattle to Lakewood, WA), Continental was the perfect company to work with. The estimator came over and in very professional terms asked questions and made observations that would help us throughout the move. His estimate, by the way, was a few pounds over the actual weight so we got a tiny rebate at the end. He says its better that way than to present a bill for more than the estimate. Then our move manager took over and she was a gem. I called the office half a dozen times before the move (does the freezer need to be emptied, etc.) and each time I got just the right information in terms I could understand. The move itself was a dream. Four gents descended on our apartment (which required hauling everything up a twisting stairway) and had us loaded before days end. The next morning they were at the new house and actually finished ahead of schedule which saved us more money. Nothing (not one single thing) was broken or damaged. Continental was recommend to us by a friend who made a similar move. I now would recommend Continental to anyone without any hesitation. Oh, and for a move like ours one does not have to empty the freezer. The gang hauled it up the stairs full, and as the last item into the truck. The next morning it was the first item off the truck and plugged in before anything began to thaw. A great experience.
I wanted to take a minute and say thank you to Nancy from Continental! You have been on top of our move, quickly answering any questions I may have had and reassuring me everything would be okay. I really want to commend your employees who came to our home. I believe Ken came for the pre move and Bobby and I am so sorry I do not remember the other gentlemens name for the packing today. They were all wonderful, I found them all to be kind, patient, and so helpful. I would highly recommend them to anyone else whom may need/use your services. Thank you again and because of your service and theirs I felt less stressed as our belongings left our home. I look forward to being reunited with our goods in China.
Excellent customer service from pick up to delivery. Friendly & helpful. There was a contact person to answer questions at any time. Prompt & flexible with their schedule. I will definitely use their services again!
My wife and I recently moved 3000 miles from WA to CT. Mayflower managed the entire move in a very friendly, courteous and professional manner. The planning, packing, loading and unloading all went well. The driver and crews were excellent. I highly recommend Mayflower.
Weve got to start out with a big thank you to Larry an Sarah who got the whole ball rolling for our 3000 mile move from Seattle to Florida. Moving day was flawless with the loading crew and Johnny the driver. We were kept informed by Sarah and Johnny as to when delivery day would be. The unloading crew were also fantastic. Cant say enough on how impressed we were with Continental/ Mayflowers professionalism, caring, and soothing attitude in what is a stressful time. Youll be well taken care of
Steve & Melisa- Thank you so much for your comments! Were so glad you had such a great experience 🙂
My thanks and appreciation to everyone involved in my move from Washington state to Kansas. It was flawless, starting with Larry and Sarah getting me started. Sarah kept me informed and provided helpful information all the way. Larry provided boxes and support. Then, driver Kris arrived on moving day with his crew and all went so smooth. I felt Kris and crew really cared about my things being moved and everything was wrapped and packed securely. He stayed in touch during his travel time. My belongings arrived safely and now Im all settled in. Thanks so much Continental, great job!
Candace thank you so much for your review! Thank you again for choosing Continental.
I had a super smooth move of my household goods and my car from Seattle to Philadelphia using Continental and Mayflower at the end of October this way. It started with Tim coming in and make a thorough list of things to move. He then provides estimates at different service levels. This is my first time of using a moving company for a cross country move. I had a lot of questions, concerns, and worries, to be honest. Tim answered them all and suggested the service that fit my need the best. And I decided to go with Continental for my move with Tims suggestion. The loading was smooth. Crews were on time and polite. They itemized and marked everything. They also carefully disassembled large furnitures and packed them up professionally. The delivery/reassemble was smooth as well. The car loading and delivery were smooth as well. Sarah was always available for my inquiries. There were gimmicks or hidden fees whatsoever. I am glad I chose Continental and Mayflower for such a smooth move. Thank you all for doing such a wonderful job. And best wishes to your business. - C.G.Y
Weve never had a better professional move, and our most recent experience prior to this one made us dread even contacting a moving company. Larry came to our house and explained what to expect from Continental (and Mayflower), His estimates of amount, weight, and cost extremely accurate. He told me that Sarah would be my contact person. She kept me informed, providing names and times for packers and loaders who would be taking care of the departure end of the journey. While the packers were at our house, the driver arrived and spent a few hours taking his own inventory of our belongings, tagging items, etc. The next day went smoothly because of the careful preparations and the loaders care and hard work. At the arrival end, the people from the local Mayflower movers worked especially hard unloading both at an apartment (2nd floor walk-up), and at a storage unit which they packed completely full! We are unable to evaluate the condition of our goods in storage since they arent accessible, but the care that was taken with them makes us feel confident that all is well.