Relocation: Change in Fast Forward
I'm Brad Fransen, Director of Sales and Marketing for Continental. I know first hand how stressful a relocation can be. In August of 2007, my family and I experienced a house fire, sending us to temporary housing with nothing but the clothes on our back. We were blessed that no one was hurt.
But in the year plus it has taken to get us back into our home, I have realized that our experience was not that different than a cross-country relocation. Redefining what "home" means takes time. While we focus upon the effect of change upon our children, there is an equally difficult transition for adults. Meeting new people, finding our way to work, even chosing a new sock drawer is a process; one that takes time.
For service providers, like us, the mover, it is sometimes easy to forget what our customers are going through while we move them from point A to point B, their new home. This experience has certainly taught me how important great service, consistent communication, and sometimes just a sympathetic ear are to our customers during a move.
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